SimpleShack is operated by SimpleShack, LLC. If you want to delete your account and the data associated with it, follow the steps below.
How to request deletion
- Send an email to support@simpleshack.org from the email address associated with your SimpleShack account.
- Use the subject line: Account deletion request.
- Include your organization name or the email address you used to sign up, so we can verify your ownership.
- We will confirm the request within 48 hours and begin deletion within 30 days unless you cancel the request in that time.
What will be deleted
- Your SimpleShack owner/manager account.
- Your organization, stands, events, and volunteer shift records.
- Menu items, photos uploaded to SimpleShack storage, and inventory data.
- Orders and sales history stored in SimpleShack.
- Push notification tokens associated with your devices.
- Subscription and billing records in SimpleShack.
What is not deleted or retained longer
- Stripe data: Card payment records, payout history, and connected Stripe accounts live in your own Stripe account. You can delete or close your Stripe account through Stripe directly.
- Legal retention: We may keep minimal transaction records where required by law (for example, tax or accounting obligations), but these are not used to identify or contact you.
- Aggregated analytics: Fully anonymized usage statistics that cannot be tied back to you or your organization may be retained.
Canceling a deletion request
You can cancel a deletion request within 30 days by replying to our confirmation email. After deletion is completed, the data cannot be recovered.
Contact
Questions about deletion? Email support@simpleshack.org.