Agreement
By creating an organization, signing in, or taking orders with SimpleShack, you agree to these terms. If you are using SimpleShack on behalf of a club, team, school, or PTA, you confirm you are authorized to accept these terms for that group.
Your account and your stand
- You are responsible for your organization code, admin PIN, volunteer codes, and anyone you invite. Share them only with people you trust to take money at your stand.
- You are responsible for the accuracy of your menu, prices, stock counts, and cash reconciliation.
- You must be at least 18 (or have an adult in your organization accept these terms) to own an organization account.
Payments and fees
Card payments are processed by Stripe. Your organization connects its own Stripe account and is the merchant of record for every card sale — card money is paid out to your bank account, never to SimpleShack. Stripe's own processing fees apply and are set by Stripe.
- $0.10 per in-person card sale (Tap to Pay) as a SimpleShack convenience fee.
- $0.50 per online card order placed from a customer menu.
- $10/month per Quick Stand account or $20/month per Organization account (unlimited stands) for Cash Mode and inventory tracking, after your organization's first $50 of cash sales, which are free.
Cash and Venmo payments are handled directly between you and your customers. SimpleShack only records them.
Subscriptions and cancellation
Stand subscriptions bill monthly and renew automatically until canceled. You can cancel at any time from Admin → Payments; access continues through the end of the paid period. Fees already charged are not refundable except where required by law.
Customer refunds
Refunds to your customers are your responsibility. Issue them through your Stripe account for card sales, or directly for cash and Venmo. SimpleShack convenience fees on completed sales are not returned when you refund a customer.
Acceptable use
- Do not use SimpleShack for illegal sales, or for anything Stripe prohibits.
- Do not attempt to access another organization's data, codes, or orders.
- Do not resell or rebrand SimpleShack without written permission.
Service availability
SimpleShack is provided as-is, without warranties. We work hard to keep it running during your events, but we do not guarantee uninterrupted service, and we are not liable for lost sales, lost data, or connectivity problems at your venue. Keep a paper backup for high-stakes events.
Limitation of liability
To the maximum extent permitted by law, SimpleShack's total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim.
Ending your use
You may stop using SimpleShack at any time and request deletion of your organization's data. We may suspend an account that violates these terms or that puts customers or payment partners at risk.
Changes
We may update these terms as the app changes. Material changes will be reflected in the "last updated" date above, and continued use means you accept the updated terms.
Contact
Questions about these terms? Reach us through the support link in the app, or see our Privacy Policy for how we handle data.